1. Introduction
GEAR BLAZE SDN. BHD. (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, physical store, or other communication channels.
2. Information We Collect
We collect personal data necessary to process your orders and improve your experience, including:
- Personal Identification Information: Name, phone number, email address, billing and shipping addresses.
- Payment Information: Payment card details and transaction history, processed securely through payment gateways.
- Device and Technical Information: IP address, browser type, device identifiers, and usage data for analytics and security.
- Account Information: Login details if you create an account with us.
- Communication Data: Emails, chats, or messages exchanged with us for customer service or support purposes.
3. How We Use Your Information
Your information may be used to:
- Process and fulfill your orders, including shipment and delivery.
- Send order updates, confirmations, and customer service messages.
- Respond to your queries and provide customer support.
- Improve our website, services, and product offerings based on user behavior.
- Send promotional materials and newsletters if you have opted in.
- Detect and prevent fraudulent transactions and enhance security.
- Comply with legal obligations and protect our rights.
4. Sharing Your Information
We may share your information with:
- Service Providers: Payment processors, delivery partners, IT support, and marketing agencies under confidentiality agreements.
- Legal Authorities: When required by law, or to protect our rights and the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, where your information may be transferred to the new entity.
We do not sell or rent your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your personal data, including secure servers, encryption, and restricted access to your data. While we strive to protect your information, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. Retention of Data
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your personal data where applicable.
- Withdraw consent for marketing communications at any time.
- Object to or restrict certain types of processing.
- Request a copy of your personal data in a structured, machine-readable format.
To exercise your rights, please contact us at gearblaze@outlook.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality and performance.
- Analyze site traffic and user behavior.
- Remember your preferences for a better shopping experience.
You can manage your cookie preferences through your browser settings.
9. Links to Third-Party Sites
Our website may contain links to other sites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the revised policy on our website with the updated effective date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
GEAR BLAZE SDN. BHD.
Email: gearblaze@outlook.com
Phone: (+60)17 545 8017
Address: Level 19, Bo-1-D, Menara 2, KL Eco City, 3, Jalan Bangsar, 59200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.