1. Shipping Coverage
GEAR BLAZE SDN. BHD. currently ships within Malaysia, including West Malaysia and East Malaysia (Sabah and Sarawak). For international shipping inquiries, please contact us at gearblaze@outlook.com for special arrangements.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Rates
Shipping charges are calculated at checkout based on your location, order weight, and chosen shipping method. Occasionally, we offer free shipping promotions, which will be announced on our website and social media channels.
4. Delivery Timeframe
- West Malaysia: 2–5 business days after dispatch.
- East Malaysia: 3–7 business days after dispatch.
Delivery times may vary due to factors such as public holidays, weather disruptions, or courier delays, which are beyond our control.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment’s progress until it reaches you.
6. Delivery Partners
We work with reliable courier services, including J&T Express, Pos Laju, DHL eCommerce, and others to ensure safe and efficient delivery of your orders.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you to arrange for re-delivery, which may incur additional shipping charges.
8. Damaged or Missing Items
We take care in packaging your orders securely; however, if your item arrives damaged or if there are missing items:
- Please contact us within 48 hours of receiving your package with photos of the packaging and product.
- We will review the case and arrange for a replacement or refund where applicable.
9. Order Modifications and Cancellations
If you need to change your shipping address or cancel your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been dispatched.
10. Contact Us
For questions regarding shipping, please contact us:
GEAR BLAZE SDN. BHD.
Email: gearblaze@outlook.com
Phone: (+60)17 545 8017
Address: Level 19, Bo-1-D, Menara 2, KL Eco City, 3, Jalan Bangsar, 59200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.